What can we help you with?
Lynx maintains a full Service Centre on its premises, staffed with factory-trained technicians. If you require assistance, please send an email to Customer Support: firstname.lastname@example.org, including your name, address, telephone number and a descriptive problem. In the event that the repair is not covered by warranty, an estimate will be sent for your approval. Lynx shall not be held liable for any consequential, incidental or contingent damage whatsoever.
Lynx Warranty Periods
Unless individually and explicitly specified, all Lynx products have the following warranty periods:
- Lynx Professional Riflescopes
Lynx Professional Series riflescopes—models with P or LX prefix—have a lifetime warranty.
- Lynx Riflescopes (excluding Professional Models)
All other Lynx riflescopes have a warranty period of fifteen years, effective from the date of purchase of the scope.
- Lynx Series-44 and Series-46 Binoculars
Lynx Series-44 and Series-46 binoculars have a lifetime warranty.
- All Other Lynx Products
All other Lynx products have a warranty period of five years, effective from date of purchase.
- Lynx Electronics Components
All electronic components incorporated into Lynx products, such as the electronic components used on illuminated reticle riflescope and red dot scopes, are covered for five years from date of purchase.
Lynx Warranty Statement
Lynx products are warranted against original defects in material and/or workmanship, provided that the unit has not been abused, taken apart or tampered with in any way whatsoever. The warranty is limited to the original purchaser and is not transferable. The warranty only applies to products purchased in South Africa.
Should it become necessary to repair your Lynx product, please package the unit carefully and return it to:
The Lynx Service Centre
PO Box 98078
Sloane Park 2152
Kindly include your name, address and telephone number and a note with a full and accurate description of your problem. In the event that the repair is not covered by warranty, an estimate will be sent for your approval. Lynx shall not be held liable for any consequential, incidental or contingent damage whatsoever.
- Repair or replace?
Our factory-trained technicians are capable of repairing all our distributed products. Lynx will, at its discretion, repair or replace any product that is found to be defective.
- After Sales Service
Work on non-warranty repairs is guaranteed for 3 months. Repairs done under warranty do not affect the original warranty period.
- Who pays for what?
In the event that the defect originates with factory workmanship or materials, and provided that the product was purchased within the prescribed warranty period, Lynx will conduct the repair or replacement at no charge. Carriage to Lynx will be borne by the Customer; return carriage via regular postal service will be borne by Lynx.
- Is it really defective?
The Lynx workshop is equipped with instruments capable of determining if a product is operating to original factory specifications. Our instrument test is highly sensitive and produces a quantifiable report with performance data that isolates the riflescope from all external factors such as weapon related issues, poorly fitted scope mounts, variations in ammunition, shooter-fault and unfavourable range conditions.
- Free instrument test
If you are having problems with your setup you can send your scope in for a free instrument test. If your scope is defective we will fix it, it your scope is not defective we will give you a good idea where you should look to find the source of the problem. The standard Lynx riflescope test confirms that the following aspect are performing to factory specification:
> Point of impact remains consistent under recoil—the recoil force is applied front to back, back to front and laterally
> Windage / elevation controls adjust positively and return to zero consistently throughout the duration of the recoil test
> Point of impact remains consistent at all magnification settings and throughout the parallax adjustment range
> Windage / elevation adjustment range
> Dioptre focus range on the eyepeice
> Accuracy of parallax setting on fixed focus scopes and accuracy of the parallax adjustment mechanism on focusable scopes